About Our Returns Policies

The Minerale Water Company Limited's return and refund Policy

We want you to be happy every time you shop with us. Sometimes though, we know you may want to return items and by law you have the right to return most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.

Returns Policy

As well as your statutory cancellation rights described above, you can return most products bought from us within 14 days of receipt of the products if the products are complete and are in an unused and undamaged condition. To return an item please email us at sales@minerale-water.co.uk.

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that items must be returned unused and complete.